1.  The passengers will have to make an online request through filing TDR. 
  2. The claim will be processed by Zonal Railways Claims Offices by Train Chart verification, Train Running information etc., available with them and decide admissibility of refund.
  3.  On receipt from Railways, IRCTC will refund the amount electronically to the passengers account. The passenger is not required to approach any railway counter for the purpose of cancellation.

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