This happens when your transaction fails i.e ticket not generated but amount deducted then amount will be automatically updated to your confirmtkt wallet and you have to book your ticket once again by using confirmtkt wallet.
You can reach out to us at support@confirmtkt.com or helpline number 080 68243910 in case of any issues.
Please check this video on how to rebook again https://www.youtube.com/watch?v=nMx0UlFJPTA
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